Terms of Service
1. Agreement to Terms
Welcome to Lornabridge. These Terms of Service (the “Terms”) form a binding agreement between you and Lornabridge, a general partnership operating from New Brunswick, Canada (“Lornabridge,” “we,” “us,” or “our”), and govern your use of lornabridge.com and our online bridge mentoring services (collectively, the “Service”).
By creating an account, registering for a session, subscribing, or otherwise using the Service, you accept these Terms. If you do not agree to any part of these Terms, do not use the Service.
These Terms reference our Privacy Policy, which is incorporated by reference. Together, the two documents describe the relationship between you and Lornabridge.
2. Eligibility
2.1 Age
You must be at least 16 years old to create an account. If you are 16 or 17, you may use the Service only with the consent of a parent or legal guardian who has reviewed these Terms and our Privacy Policy. By creating an account as a 16- or 17-year-old, you represent that such consent has been given.
Parents and guardians are responsible for monitoring teen users’ use of the Service and may contact us at any time at [email protected] to review, correct, or delete a teen user’s account.
2.2 Capacity
You must be capable of forming a binding contract under the laws of your place of residence. If you are entering into these Terms on behalf of a club or other organization, you represent that you have authority to bind that organization.
2.3 Geographic Scope
The Service is offered at launch to users in Canada and the United States. You are responsible for compliance with the laws of your jurisdiction. We may decline to provide the Service to users in jurisdictions where it would be unlawful or impractical to do so.
3. Your Account
3.1 Account Creation
You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You must verify your email address before participating in live sessions.
3.2 Account Security
You are responsible for safeguarding your password and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized use of your account. We are not liable for losses caused by unauthorized account access where you have failed to maintain reasonable security.
3.3 One Account Per Person
Each individual is permitted one account. Sharing accounts with other people, or creating multiple accounts to circumvent restrictions or pricing, is prohibited.
3.4 Inactive Accounts
We may suspend or terminate accounts that have been inactive for more than 24 months, after providing reasonable notice to your registered email address.
4. The Service
4.1 What Lornabridge Provides
Lornabridge provides online bridge instruction and play, including:
Live mentored sessions led by qualified instructors, conducted over real-time video with breakout tables for play;
Solo practice against a bridge robot for bidding and card play;
A library of recorded video lessons, available to subscribers based on tier;
Tools to import and review hand records, PBN exports from BridgeWebs, and BWS files from Bridgemate scoring;
Profile features, friend connections, and presence indicators where enabled;
Email communications related to your account, sessions, and lessons.
4.2 Phased Rollout
The Service is being launched in phases. At any given time, certain features described in these Terms or in marketing materials may be in preview, in beta, or not yet generally available. We will tell you when a feature is in preview, and we may modify, withdraw, or charge for preview features without notice.
4.3 Service Availability
We aim to keep the Service available continuously but make no guarantee of uninterrupted access. Sessions, video delivery, payment processing, and other features depend on third-party providers and on your internet connection and equipment.
5. Live Sessions and Recording
5.1 Recording by Default
All live mentored sessions are recorded. Recordings include audio and video from your camera and microphone, your display name, in-session chat, the mentor’s instruction and screen content, and the play at your table. Recordings are used for student review, recap content at the start of subsequent sessions, and inclusion in our video library.
By creating an account and joining a live session, you consent to being recorded as described above and in our Privacy Policy.
If you do not consent to recording, you may not participate in live mentored sessions. You may still use other parts of the Service that do not involve recording (such as the bridge robot, where available).
5.2 Mentor Observation
Our mentors may join your breakout table at any time during a session, observe your play, and offer guidance. This is part of how mentoring works on Lornabridge. By participating in live sessions, you consent to mentor observation.
5.3 Etiquette
During live sessions you agree to:
Treat your tablemates, opponents, and mentors with courtesy and respect;
Refrain from disruptive, harassing, discriminatory, or abusive behaviour;
Refrain from sharing inappropriate content via camera, microphone, screen share, or chat;
Use your real or recognizable name as your display name (or a name approved by your mentor).
We may end your session, suspend, or terminate your account if you violate these expectations. Mentors have discretion to ask you to leave a session and to refer matters to us for review.
6. Payments, Passes, and Subscriptions
6.1 Payment Processing
All payments are processed by Stripe, Inc. We do not receive or store your full card details. By providing payment information, you authorize us to charge the amounts shown at checkout to your selected payment method.
6.2 Pricing and Currency
Prices are listed in Canadian dollars (CAD) by default and in United States dollars (USD) for users billed in the United States. Prices are exclusive of any applicable taxes, which will be added at checkout where required.
6.3 Single-Session Purchases and Passes
You may purchase access to a single session or a multi-session pass. Sessions purchased individually grant access to the named session only. Passes are valid for the number of sessions or the period stated at purchase, after which any unused balance expires unless we agree otherwise.
6.4 Subscriptions
We offer subscription plans that grant access to the video library and, depending on tier, to live mentored sessions. Subscriptions renew automatically at the end of each billing period until cancelled. Renewal pricing matches the price displayed at the time of renewal, which may differ from your initial price; we will give you reasonable advance notice of any price increase.
6.5 Cancellation of Subscriptions
You may cancel a subscription at any time through your account settings or the Stripe Customer Portal. Cancellation stops future renewals; it does not entitle you to a refund of the current billing period. You will continue to have access to subscription features through the end of the period you have already paid for.
6.6 Refunds
Live sessions and passes: refunds for individual sessions and passes are handled at our discretion within Stripe’s standard refund window (typically 90 to 120 days from the original transaction). We will generally consider refund requests where you were unable to attend due to circumstances outside your reasonable control. To request a refund, email [email protected] with the transaction date and reason.
Subscriptions: subscription fees are non-refundable. If you cancel, you will retain access through the end of the paid period.
Mentor discretion: mentors may grant complimentary or deferred access to a session in lieu of a refund where they consider it appropriate (for example, technical issues during a session, or extenuating personal circumstances).
6.7 Deferred Payment
In limited circumstances, a mentor may admit you to a session before payment has been completed (for example, where there is a payment-method problem at the time of the session). When this happens, you agree to complete payment within forty-eight (48) hours after the session ends. We will send you a reminder by email. Failure to pay within the deadline may result in suspension of your account until the balance is settled.
6.8 Failed Payments
If a payment fails, we may retry the charge, suspend access until the issue is resolved, or cancel the affected subscription. You are responsible for keeping your payment method current.
6.9 Chargebacks
Filing a chargeback or payment dispute without first contacting us in good faith may result in suspension of your account pending resolution.
7. First Seat Members
“First Seat Members” are users from our founding cohort who joined Lornabridge during our invited-launch period. First Seat Members may receive perks at our discretion, which may include:
A visible badge on their profile;
Discounts on merchandise or selected sessions;
Physical products from time to time;
Other perks announced from time to time.
First Seat status is granted by us, is not transferable, and may be modified or revoked if your account is terminated for breach of these Terms. The specific perks associated with First Seat status may change over time. Granting First Seat status to one user does not entitle other users to similar benefits.
8. Acceptable Use
You agree not to:
Use the Service for any unlawful purpose, or in violation of any applicable law;
Harass, threaten, defame, discriminate against, or harm any other user, mentor, or staff member;
Impersonate any person or misrepresent your affiliation with any person or organization;
Upload or share content that is unlawful, infringing, defamatory, obscene, or that you do not have the right to share;
Disrupt sessions through inappropriate camera or microphone use, spam, or trolling;
Record, copy, or redistribute session recordings, video library content, mentor instruction, or other Service content without our written permission;
Probe, scan, or attempt to bypass security or access controls of the Service;
Use automated tools (other than the official Service features) to interact with the Service or extract data from it;
Reverse-engineer, decompile, or disassemble any part of the Service, except to the extent permitted by law;
Use the Service to compete with us, including by training models on our content.
Mentors and our staff handle conduct issues informally where possible, but we reserve the right to suspend or terminate accounts for violations of this Section, with or without prior warning.
9. User Content
9.1 Your Content
You may upload or generate content through the Service, including profile avatars, hand records, PBN files imported from BridgeWebs, BWS files from Bridgemate scoring, notes, chat messages, and your audio/video stream during recorded sessions (collectively, “User Content”). You retain ownership of your User Content.
9.2 Licence to Lornabridge
By submitting User Content, you grant Lornabridge a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt (for example, transcode video for delivery), distribute, publicly display, and perform your User Content for the purpose of operating, improving, and providing the Service, including:
Showing your display name and avatar to other users;
Including your participation in recorded sessions in our video library, recap segments, and other instructional content;
Storing and replaying your imported PBN/BWS data and game results for you and (where you authorize it) your mentor;
Promoting the Service using anonymized or aggregated content.
This licence continues for as long as your User Content remains on the Service. If you delete your account or specific User Content, the licence ends with respect to future uses, except for content already incorporated into recordings or aggregate analytics that cannot reasonably be unwound.
9.3 Your Representations
You represent and warrant that you own or have the rights necessary to grant the licence above; that your User Content does not infringe the rights of any third party; and that your User Content complies with these Terms and applicable law.
9.4 Content Removal
We may remove User Content that violates these Terms or that we reasonably believe creates legal, reputational, or operational risk for the Service. Where practical, we will give you notice of removal.
10. Intellectual Property
10.1 Ownership
Lornabridge and its licensors own all rights, title, and interest in the Service, including all software, video lessons, mentor instruction, instructional materials, designs, logos, and trademarks. Nothing in these Terms transfers any ownership interest to you.
10.2 Limited Licence to Use the Service
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial educational use.
10.3 Restrictions
You may not download, copy, redistribute, publicly display, or create derivative works from Service content (including session recordings and library videos) except as expressly permitted by these Terms or by us in writing.
10.4 Feedback
If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose, without obligation to you.
11. Third-Party Services
The Service relies on third-party providers, including Stripe (payments), 8x8/JaaS (video), Bunny.net (video delivery), DigitalOcean (hosting), and email delivery services. Your use of features powered by those providers may be subject to their own terms and policies. We are not responsible for the acts or omissions of third-party providers, except as required by law.
12. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. You consent to the collection, use, and disclosure of your personal information as described there, including the recording of live sessions.
13. Suspension and Termination
13.1 By You
You may close your account at any time by contacting [email protected] or using the account-deletion option in your settings (where available). Closing your account ends your subscription on its current paid period; no refund is owed for the unused portion of a subscription.
13.2 By Us
We may suspend or terminate your account, or restrict access to features, at our reasonable discretion if:
You materially breach these Terms;
Your conduct creates risk to other users, mentors, or the Service;
A payment is overdue beyond the deferred-payment period;
We are required to do so by law;
We discontinue the Service or a feature.
Where the breach is curable and circumstances permit, we will give you reasonable notice and an opportunity to cure before terminating.
13.3 Effect of Termination
On termination, your access to the Service ends. Sections that by their nature should survive termination will survive, including those concerning ownership, content licences, disclaimers, limitations of liability, indemnification, and dispute resolution.
14. Disclaimers
The Service is provided “as is” and “as available,” without warranty of any kind, whether express, implied, or statutory, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components. We do not guarantee any particular learning outcome, improvement in your bridge skill, or result from using the Service.
Recordings, hand records, scores, and rankings shown in the Service are provided for educational purposes and may contain errors. They are not certified for tournament or sanctioning-body use unless we expressly say so.
Some jurisdictions do not allow the exclusion of certain warranties. If applicable law in your jurisdiction does not permit any of these exclusions, those exclusions do not apply to you, and you may have additional rights.
15. Limitation of Liability
To the fullest extent permitted by law:
Lornabridge, its partners, mentors, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, loss of goodwill, loss of opportunity, or loss of profits, even if advised of the possibility of such damages;
Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).
These limitations apply whether the claim is based in contract, tort, statute, or any other theory. Some jurisdictions do not allow the limitation of liability for certain damages. If applicable law in your jurisdiction does not permit any of these limitations, those limitations do not apply to you.
16. Indemnification
You agree to defend, indemnify, and hold harmless Lornabridge, its partners, mentors, contractors, and service providers from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your User Content; (c) your violation of any law or third-party right; or (d) your conduct toward other users, mentors, or staff. We will give you prompt notice of any such claim and may, at our option, control the defence of any matter for which we are entitled to indemnification.
17. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email and post a prominent notice on lornabridge.com at least thirty (30) days before the change takes effect, unless a shorter period is required by law. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not accept the changes, you may close your account.
18. Governing Law and Dispute Resolution
18.1 Governing Law
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable in that province, without regard to conflict of laws principles.
18.2 Forum
You agree that any dispute will be brought exclusively in the courts located in New Brunswick, Canada, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.
18.3 Informal Resolution First
Before filing a claim, you agree to contact us at [email protected] and attempt in good faith to resolve the dispute informally for at least thirty (30) days.
18.4 Time Limit
Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the cause of action arises, except where applicable law prohibits a shorter limitation period.
19. General
19.1 Entire Agreement
These Terms, together with the Privacy Policy and any additional terms we present for specific features, constitute the entire agreement between you and Lornabridge regarding the Service and supersede any prior agreements.
19.2 Severability
If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
19.3 No Waiver
Our failure to enforce any provision is not a waiver of our right to enforce it later.
19.4 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, sale, reorganization, or transfer of all or substantially all of our assets.
19.5 Independent Parties
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Lornabridge.
19.6 Notices
We may give notice by posting on lornabridge.com or by email to the address on file for your account. You may give notice to us at [email protected].
19.7 Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control, including acts of God, internet or telecommunications failures, third-party service outages, labour disputes, or government action.
19.8 Language
These Terms are written in English. Any translation is provided for convenience only; the English version controls in case of conflict.
20. Contact
Questions about these Terms can be sent to:
Email: [email protected]
Operating jurisdiction: New Brunswick, Canada